There are several potential reasons for this issue, often related to the password or email you entered. Please check the following:
Email Address: Ensure you are entering the email address you registered with, and do not include any spaces within the email address.
Password Language: Ensure you are entering the password with the correct language setting (English or Arabic) as used during registration or password reset.
Account Status: Make sure you are registered and that your account is activated (confirmed).
Case Sensitivity: Check if you are using the correct case (uppercase or lowercase) for the password. Ensure the Caps Lock key is not activated on your keyboard.
Extra Spaces: When copying and pasting the password, make sure no extra spaces are added before or after the password, as these may not be visible but can cause errors.
Saved Passwords: If your browser has saved an old password, it might be autofilling it. Clear the saved password from your browser settings or manually enter the correct password without relying on autofill.
By checking these points, you should be able to resolve the issue and access your account. If you continue to experience problems, consider resetting your password or contacting the academy's technical support for further assistance.
Technical Support Email: support@en.zad-academy.com - Academy Website: Zad Academy Program | Home page