If you are not receiving the password reset email, it could be due to several reasons:
Incorrect Email: You might be requesting the password reset using an email that is not registered with your account in the academy. Ensure that you are using the email address that is registered with the academy.
Extra Spaces: When typing or copying and pasting your email into the password reset field, you might accidentally include an extra space. Ensure that you are entering the email correctly without any additional spaces.
Spam/Junk Folder: The email might be arriving but not in your inbox. It could be in your promotional, junk, or spam folder. Check all these folders in your email account.
Unverified Account: If the person trying to reset the password has not activated their account in the academy, their registration will not be complete, and their account will not exist. Ensure that your account is active by contacting the academy's technical support team.
Technical Support Email: support@en.zad-academy.com - Academy Website: Zad Academy Program | Home page